How SMS can improve customer service?

For business campaign, SMS marketing is a great solution. It can also improve customer service. Practically nowadays most of the customers keep on checking their phones throughout the day. And most of them engage their business via their phones and sms is the perfect channel for customers.
Using SMS marketing is simple, quick and very cost effective. And it can easily be used to enhance customer service. One of the reasons SMS marketing is so great for customer service is that it offers personalized service, which means more attention for individual customers. Here how can you use sms to improve customer service.

Use SMS for time sensitive messages
Majority of SMS messages are opened within three minutes of being sent. This proves that how fast are people with technology and how effective form of communication is sms. If you work in an industry which requires the scheduling of appointments, SMSes are exceptionally effective as reminders. This reduces the number of no-shows and improves the customer experience.

Create opt in strategy

The reality is that you can’t just send SMSes to your customers unless they’ve agreed to be on your list. There are various rules, laws and guidelines which you need to follow. While you should study all of the necessary rules yourself, there are two things in particular to take note of. First, don’t send messages unless consumers have agreed to receive them and second, you must make sure that they have the option to opt out.

Implement post-contact questionnaires
There’s little point in making use of SMS marketing for customer service if you’re not aware of what you’re doing right or wrong. Allow your customers an opportunity to provide feedback. Your surveys should be easy to read, short and relevant. Keep it quick or you’ll risk annoying your customers.

Don’t try to do too much with your SMSes
. There are certain situations when it just doesn’t work. Examples are when campaigns are too complicated or emotional to communicate in just a few characters.

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LATEST TOOL TO RESEARCH YOIUR COMPETITORS DIGITAL MARKETING STRUGGLES

If you are struggling to find out new strategies to skyrocket your online business, then you need to do research on how your competitors are working.
Monitoring your competitors’ social media marketing struggles can help you in many ways
• Save time and money by not doing things which can hamper your brand and reputation.
• You need to approach your customers and social media influencers by providing them something unique which your competitor is not giving
• Come up with better, more effective social media marketing campaigns and strategies than your competitors.
In order to do competitive analysis, there certain important tools that can monitor your competitors’ digital marketing mistakes.

Serpstat
It is one of the powerful keyword research and search engine optimization platform which offers you a wide range of featurers like competitor rank tracking to load time optimization and backlink checking. You can also check how many social media domain rank for all kinds.

Twitter Sentiment Search

Are you monitoring your competitors’ brand name mentions on social media? You should be – but you can do more than just that.

Twitter supports so-called “sentiment” search enables you to search for tweets expressing a negative sentiment using the 🙁 smiley. For example, search and you’ll see all tweets expressing a negative emotion.
To search for and monitor multiple competitors you may want to set up a social media monitoring dashboard. You may use Cyfe.It is quite cheap and is very easy to set up.
You can also add “Twitter search” widget in order to search for competitor’s name. You can also use that widget and repeat the action for each of your competitors.

BuzzSumo

BuzzSumo’s Facebook Analyzer feature is the only efficient Facebook competitor analysis tool. With this you can simply search your competitor by its Facebook username and you will get all the updates. It helps you to sort them all on the basis of interactions, likes, comments or shares.

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Why do you need responsive website?

Responsive Web Design Detailed on Blackboard

We always have this notion that a responsive website is not a separate mobile website as many think. It is a single multi-platform website that has been built to automatically adapt to whichever device or computer it is being viewed on.
Why do you need a responsive website?
Mobile accounts for 25% of all web usage. According to the recent Internet Trends 2014, Tablet sales are on the increase and smart phone usage is widespread and quite cheap to buy. Most of the people now surf online, on their mobiles or tablets while watching TV and doing other tasks. It is now overtaking computers increasingly.
Nowadays people have less time and patience, they want to get everything instant. They do not want to work extra hard in finding content on the web or any website. In any case of your site is not working or not opening on mobile screen, then you may lose your viewers and may not be able to get traffic.
What you need to do about it…
This is the reason you need a responsive website

What is a responsive website?
Responsive websites are websites that automatically resize and change layout in order to suit the device and screen on which they are being viewed. So if you are viewing a website on mobile phone , then if it’s a responsive website, it would change the layout of the content, menu, images etc. to make it easier for you to browse, scan and read that website on small screen.You can easily zoom in, navigate and scroll a website on mobile if its responsive.

If you’ve had your website for a while, or you decided against RWD when your website was being developed, you will need to consider upgrading your website to a responsive one in the future. How quickly you need to do that will be determined by various factors but one important point to consider is how your audience currently accesses and uses your website.

It’s time to take a look at your Google Analytics report to see how many of your visitors are using a mobile device to view your website and what percentage of those are exiting your website as quickly as they arrived. You’ll then be able to make decisions and plans based on fact rather than assumption.

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Why should you run native ads?

You have now various options to attract customers. You can write blog posts, you can post anything on social media or by pay per click and so on. Another option is native ads.
It’s a type of advertising that is designed to match the look and feel of the website upon which it appears.
Businesses of all sizes can benefit.
Native advertising is quite new to the digital advertising space. But many brands, big and small have started using it more. Banner ads on some of the larger websites, for example, will often require a large financial commitment, which eliminates the smaller businesses. Most native advertising platforms have very small financial buy-ins to get started, allowing even the smallest businesses to experience native advertising.
Provides lower cost-per-click.
Native ads provide excellent custom targeting..t enables you to create advertisements that are more interesting to consumers when compared to traditional digital advertising both in terms of Cost-wise, native ads are more efficient.
They are much cheaper because they are so targeted, which results in high click-through rates and a low cost-per-click. Native ads attract clicks because they are not intrusive, unlike in-your-face animated banners and pop-ups.
Native ads attract more genuine interest.
Native ads perform exceptionally well because they don’t interrupt the use experience like other forms of advertising, which consumers appreciate. They are marked as advertisements, so it’s not a deceptive form of marketing, like some might assume.
Top performing native ads appear within relevant content, When someone views the ad and click on it you are attracting someone with genuine interest in what you are offering. Attracting a higher quality visitor to your landing page is going to bring higher conversion rate. Leads generated via native ads are always going to be high quality because their level of interest is higher.
Less resistance from the consumer.
In-feed native ads allow you to blend in .You experience more user engagement because they aren’t avoiding your ads like the plague — which is what happens to the banner ads that typically sit in a website’s header areas and right-hand sidebar area.
Consumers are highly educated when it comes to online marketing — they have become almost immune to traditional advertisements and their locations. Now is the time to take advantage of the limited resistance and test the effectiveness of native ads for your business.

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SOCIAL MEDIA IMAGES ARE DOMINATING

indexImages are social

We notice strong visuals before we notice anything else. They’re big, they stand out, and they’re easy to consume. Reading text takes much more effort than looking at an image. Images are also very shareable. Just as the cavemen used rock paintings to record and tell stories thousands of years ago, we too can capitalize on the strength of images to communicate with our social media audience.

Why use images in my social media?
On social media, images:
• Are easily consumed: It’s easy for your brain to process an image.
• Create quicker connections: They can convey complex emotions and ideas far faster than text.
• Are supported on all major platforms: Facebook, Twitter, Pinterest, Instagram, and Google Plus.
Images are also easy to create and include in posts. Your smartphone is a brilliant, accessible device for creating rich, unique visual content for your small business social media presence. Also, new services, like allow you to easily create graphics for inclusion on your social media posts. Creating rich visual content has never been more accessible.
How can I use images?
Here’s a list of the types of images that are generally effective at generating interaction and engagement on your small business social media presence.
• Tip images: You’re an expert in your field, write a short post with a tip for your audience and include an image with the tip imprinted on it.
• How-to images: Any procedure can be the basis for great visual content. Create a graphic that shows the steps.
• Quotes: Everyone loves a good quote. Put them on images.
• Infographics: These are insanely good right now. If you’ve got information to share, display it in a visually stunning infographic.
What makes a good social media image?
Just like copy, an image is a piece of strategic content and should be treated as such. A great social media image should:
• Help and/or inspire your audience
• Be original and relevant to your post topic and your business
• Fit with the corporate identity of your business
• Build trust and/or interest in your business
• Be posted with clear intent (what are you trying to achieve with this image?)
Consider how you can begin using more images in your small business social media presence, and build processes and workflows into your social media strategy to ensure you’re using visuals as often as you can.

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SIMPLE STEPS TO DRIVE B2B DATA DRIVEN DECISIONS

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Data has become an inseparable part of our every day’s life. It is there everywhere from social media to retail stores to all the apps. Unless you live in the middle of the jungle, there’s some way you are a part of the every growing “Big Data” that you hear so much about.
Top companies such as Google, Amazon, and Domino’s take data-driven decisions every single day. They have separate teams of analyst who gets data everyday by searching or by other online transactions which can help their customers better.
Now the good news is you don’t need to have a B2C company to leverage data. If you are new then you need to follow certain steps.

Collect
You need to collect data on your customers or prospects or else you will never be able to cope up with the competition.
You need to search answers for these following questions
When are visitors coming to your site?
What page is converting them into leads?
Are users finding what they need?
What’s their level of engagement?
What portion of users are visiting the site on mobile?
The answers to these questions can help you to take valid decisions. It is about how to evolve your website with the aim or creating a better user experience that can turn more of those visitors into customers.
Verification

The most important aspect of analyzing data is making sure that the data you are collecting is accurate. Inaccurate, old, or inconsistent data can be disastrous if you are trying to make business decisions based on data. Imagine spending more money on a campaign that isn’t working or completely cutting off a revenue source because your data was corrupt.

Analyze

Once you’ve collected your data, you need to verify them whether they are accurate or verified or not. Renowned companies have teams of analyst
As mentioned previously, large corporations have teams of analyst that take the numbers they collect and present them in a way that makes sense for their respective business. If you go through the data, you need to have some goals in your mind.

Adapt

Truly informed data-driven decisions can be made once you’ve collected, verified, and analyzed your data. To follow the Widgets example, once you know that Widgets need to be more prominent on the website, you can start making implementing tactical changes to drive more traffic to those page.

Some changes you could make include:

Spending more on PPC targeting Widgets
Sending targeted emails that speak to the products your users are looking for (which in this case is Widgets)
Creating a campaign-specific landing page for Widgets
Using marketing automation to send marketing messages about Widgets based on the actions users take on the site.

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DIGITAL MARKETING TIPS FOR START UPS

Today, every start-up needs a well-defined digital media strategy to make a sustaining impact and establish the brand. But the Internet is a tricky place. It gives you hundreds of options which help you to bring changes in your startups. You need to choose and make your strategies carefully while you are starting your own new venture.
Focus on your target audience

In today’s digitally connected world, where promotions are becoming increasingly affordable. It is becoming quite easy to reach audience, the temptation for going all out to everyone could be strong. And yet, even in this digitally developed new world, it could be a fatal mistake for a startup. So, rein in your high horses and remain focused on the customer segment that’s likely to add the most to your business growth in the short-to-middle term.

• Identify The Right Digital Platform
Internet has taken the place of many traditional marketing platforms with its wide range of options. However, to crack it you need focus. Websites, blogs, video and pod casts, YouTube, Facebook, Twitter, Instagram, Interest, LinkedIn – where do you fit in and how. You need to find out digital strategies to transfer Internet traffic from your target audience to your own website. This will require having a good idea of your customers’ digital choices – the websites or blogs they visit, and the people and brands they follow on various social media platforms. This brings us to decide which social media platforms you should use .If your product requires visual representation, instagram, pinterest could be your choice to promote your product. And if your brand is more into information-sharing, then tie-ups with suitable blogs along with a strong Twitter or Facebook presence may help.

Get Creative

You need to keep in mind that these digital media platfroms may give you high conversions. You need to reach out to your schools, colleges and post related contents for them. Create quizzes, content and offerings with alumni disclunts to increase sales. Educational institutes are usually very proud of the success of their alumni and can be your great help. Taking into blogger community which is relevant to your offerings also makes sense. Most of these people have an already established and loyal reader base. Make requests for product / service review, provide the reviewers perks like discounted or even free trials, write a thought leadership post for their blogs as a guest writer, and finally request them for the link to the post so that you can monitor the online traffic to your article.


• Motivate Readers To Share Your Content

You should always try to post interesting material that is likely to be shared or liked. So, you need to give the viewers a reason to promote your content. Create discount coupons, give offers, small gift or a number of shares. You can also conduct an online contest and make it go viral. Incentive has always a real value, it will always attract your customers.

Look At Exclusive Branded Content
This is a great tool to align your company with what’s relevant in your industry, and establish thought and idea leadership. There are various ways to do this: online bylines, guest blog posts, recurring contests, exclusive survey findings pertinent to your business, etc. All such content should never be promotional because the idea is not to boost sales, but build and augment the brand.

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Turn GIFs into an Awesome Marketing Tool

A picture speaks thousand words than texts. But in business entrepreneurs do not leave everything for interpretation. It is for this reason that graphic interchange format files, or “GIFs,” have created a new space in our digital landscape over sometime. And while you may not know of them, there is a very high likelihood that you have seen them.
GIFs have been around since the late 1980s, but most of the digital platforms were not using them. Many websites, such as Tumbler, have supported them for a few years, but last year, recently two platforms twitter and pinterest have announced that their platforms would support GIFs.
For any kind of online business, GIFs offers the opportunity to do better and connect their customers ‘by providing certain informations like.

Adds important context
• Focuses on key points
• It shows that your business understands customers and how they are communicating
• Shows off your creativity
• Increases more engagement

You can find huge number of GIFs by searching Tumblr and Google, but you need to do ample research to find GIF’s which match your interest and work.

Without a doubt, there are countless possibilities with GIFs, but it can get out of hand. For that reason, keep these tips in mind for your business GIFs.
Use sparingly.

If you are constantly using GIFs in your daily digital feed, it can attract your customers. GIFs should be integrated into a broader content management and customer engagement strategy.
Aim for quality.
GIFs are usually poor resolution or difficult to see or understand. You need to keep in mind that they will reflect your brand, so put some extra effort and time in finding or creating GIFs that reflect your commitment to quality.

Maintain pertinence.

It’s all too easy to create smart GIFs which will entertain your audience and possibly will help you in promoting your brand but if it does not match with your business and culture, it could end up hurting your brand.


“Proofread.”

Before you publish a GIF, make sure that the message and context is clear which can be understood by the readers. The last thing you need is to have your GIF misinterpreted and promoting the wrong message altogether.

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VARIOUS WAYS TO PUBLISH SOCIAL MEDIA UPDATES

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Are you still searching for strategies for post on Facebook, twitter or LinkedIn?
Do you need to come up with additional social media updates?
Let’s check how we can do that.

• Post attractive quotes

Quotes are always famous on facebook and you will get hundreds of websites that have various creative quotes. What you need to do, is to choose and select quote images carefully. It needs to be visually appealing and should be able to convey the right and correct message to the reader. The result you will get will be far better than your expectations. Your likes and share will get increased easily.

• Book Reviews
When you read a book you think your audience can benefit from, tell them about it. Share your opinion for that book, how it can benefit others. Whether it is inspirational or not? Whether its business related or not.

• Dates of Celebrations

Start making a list of holidays. You can easily make some creatives and post them on Facebook. If it’s Independence Day, then you may create a post for Independence Day and can wish your friends and other followers.


• Blogs

If you have a personal blog and if you have a flair for writing interesting articles you can easily put the link of that blog as a post on your timeline. Write articles
On interesting topics that arouse interests among the readers .This will automatically increase your likes and shares.

Hash tagged events
Start to join in with each social network’s culture and opportunities. Hash tagged events are popular and another good way to show your personality instead of your logo.

Contests
Giveaways and contests almost always get big engagement. They’re an opportunity to encourage fans, followers and others to share your content, link or social profile.

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DIGITAL MARKETING LESSONS THAT YOU CAN APPLY IN YOUR BUSINESS

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Numerous innovations have come up in social, mobile and engagement marketing field. 2016 has seen the rise of the connected consumer.
• More focus on mobile phones
There is a huge rise in the usage of mobile phones nowdays. So today site operators need to change their the way they view their website from desktop centric to mobile centric .This will drive the strategy of every company which wants to survive in this competitive market. So each and every marketers need to understand the opportunities of reaching their audiences through mobile and how to make mobile sites and their presence more visible.

• Content is King
Content is the King. Content drives the marketing machine and thus, it should get maximum importance. If there is no content worth reading or seeing on the site, people will never visit your site. Modern day marketers generally put more focus in trying their customers. As modern-day marketers focus on trying to understand their customers, the content should be directed at a targeted audience. Also, an integral part of content is syndicating it. SEO or search engine optimization is indispensable to the success and failure of website. However, the trick to good SEO execution is to seamlessly integrate it into the content on the site itself so that it doesn’t stand out.

• Video marketing
Video needs to play a starring role at all stages of the marketing and sales funnel in 2016. A recent study by Cisco Systems shows consumer video will account for 80 per cent of all internet traffic by 2019. Consumer viewing habits are moving away from TV and toward streaming video. The concept of digital video itself has evolved. It is no longer a viral content on YouTube, flashy homepage videos, video ads on Facebook, etc. Successful brands are now expanding their use of video throughout the entire customer journey to help them build better relationships, improve customer satisfaction and educate buyers. It now ranges from creative campaign videos that bring light to pain points to customer testimonials and personalized product demos. This will set the roadmap in 2016.

• Social recommendations:

You want to drive awareness and popularity for your brand? The answer is work with social influencers. In today’s context, they are raising a brand’s content strategy to the next level. They have the power to boost credibility and extend your content’s reach int

• Personal touch:

We all like that personal touch, and this is no less the case when it comes to digital marketing. Personalized content talks directly to your target audience and offers the exact solution he is looking for. We need to utilize social data and marketing technology to create highly personalized experiences for our consumers and potential clients. Content strategies that are data-driven are vital for online marketing efforts.

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